Refund Policy

Basic Policy

Except in cases of product defects or malfunctions, we do not accept returns or refunds requested for the customer's convenience. Please be aware of this before placing your order.

If You Receive a Defective Item or an Item Different from Your Order

If your item arrives damaged or defective, or if you receive an item different from what you ordered, please contact us promptly via our Contact page after receiving your order. Once we confirm the details, we will arrange an exchange or refund.

Order Cancellations

・For payments made by credit card, PayPal, carrier billing, or Rakuten Pay, payment is confirmed at the same time as your order, so cancellations after ordering cannot be accepted.
・For payments made by convenience store or bank transfer, orders will be automatically cancelled if payment is not received within approximately 3 days of ordering.

Refund Method

When a refund is required, it will, in principle, be issued via the payment method used at the time of purchase. The timing of the refund will follow the processing period specified by the relevant payment provider.

Contact Us

For questions regarding returns or refunds, please contact us via our Contact page.